Our Mission Statement
We believe in treating our clients, as well as the pets entrusted in our care with respect and professionalism. We will honour our profession with dignity by continuing to uphold the high standards of ethical conduct expected of us.
Our commitments are:
We will encourage open and honest communication with our clients, showing sensitivity to their needs. This will enable them to make informed, educated and responsible decisions regarding the health and well-being of their pets.
Employ a highly trained and professional staff who bear sound judgment so that we can provide the highest quality of medical and surgical care to our patients.
Engage in continuing education to maintain and improve our professional knowledge, with the rapid advances in veterinary medicine. Use state of the art equipment and technology to better treat and diagnose your pets, giving them the best chance for long and healthy lives.
As a result of our efforts, we hope that:
Our clients will continue to entrust us with the care of their pets throughout the course of their lives.
Are highly satisfied with the services that we provide
Will feel a desire to recommend their friends and family to us.
Our goal is to always provide the highest level of compassionate care for our patients in an atmosphere of friendliness, open communication and trust. We strive to fulfill our clients' needs by helping their pets to live long, healthy, happy and pain free lives, and for them to share as many quality years together as is possible.
We take pride in being a fear-free hospital, and do our absolute best to make your pet's visit as stress-free as possible. Our staff are trained on minimizing restraint and creating a quiet and calm environment for every pet. We love utilizing our experience and knowledge of different species, temperaments and handling techniques to make this a pleasant visit for you and your pets.
Here at Woodlands we are also concerned about the whole picture when restoring your pet's health. We think about things like nutrition, hygiene, social interaction, clean air and water and try to avoid toxins and pollutants. Always on the lookout for ways to make our clinic more green, we have also been doing the following to decrease our carbon footprint and reduce waste:
-Our cleaning products are environmentally friendly and cruelty free
-All laundry is done in-house, using a high efficiency system washer and dryer
to use significantly less energy and water
-We recycle everything we can -- plastics, paper, glass, etc.
-We use recycled paper and biodegradable office materials whenever possible
-We use low VOC paint on all our clinic walls
-We maintain a strong focus on minimizing hospital waste